I don't function in a normal, social, human environment.
After years of hovering over a keyboard late at night singing the
praises of whatever item I found by the side of the road that day the
last thing I want to deal with is a bitchy grumpasaurus customer.
Email tends to bring out the worst in people, or it could be that other
anti-social crumudgeon types like myself prefer to shop without social
interaction so the grumpy asshole quotient is higher.
I got accused of selling a fake bag this week.
What made me really frustrated about the whole deal was that she never
contacted me to express her suspicion and request a return. She didn't
even email me and threaten me with a negative.
She just left me a neutral and said she bought the bag under the assumption it was real and it was not.
I emailed and emailed and she totally blew me off.
The bag was real, but the serial numbers of Kate Spades are easy to miss- still she could have emailed me back.
Now the worst...
My sister and I started a business selling a local company's catalog
returns/store displays etc- they only have one outlet so it is a good
situation for us.
A customer got her item from us, and wasn't happy.
Did she contact us and ask for a return?
Did she email a neg feedback threat?
No she called the company directly.
Sweet.
One grumpasauras rex just screwed up months of building a relationship and blew my whole pay off the Visa plan.
I wish you could to pay an extra 50 cents a listing for Ebay to hire
Indonesian customer service reps say "I am sorry for your trouble- I am
authorized to extend to you an offer of free shipping on any item up to
4.95 in value.
